Overview

At SAMZ Automatic Driving School, we understand that plans can change. This policy explains how refunds work for driving lesson packages and courses purchased through our website.

Refund Eligibility

Refunds are only granted in exceptional circumstances, at our discretion. Examples may include a serious illness or injury that prevents you from continuing your lessons, or another situation beyond your control that makes it impossible for you to complete your booked course.

Simply changing your mind, being unhappy with your progress, or failing to attend booked lessons without a valid reason are not, by themselves, grounds for a refund.

Refund Fees

Where a refund is approved, it will be subject to the following deductions:

• A £50 administration fee
• The payment processing/transaction fee charged by our payment provider, which varies depending on the payment method used

The remaining balance, after these deductions, will be refunded to your original method of payment.

How to Request a Refund

To request a refund, please contact us with details of your booking and the reason for your request. Each request is reviewed individually and a decision is made at our discretion.

Need Help?

If you have any questions about this policy, please get in touch with us and we will be happy to help.